Tag: customer service

7 types of social media fans and making the most of them [Infographic]

Social media fans
Chances are, you’ve come across one of these social media fans at some point. It could be someone you know, your friend, a fan on your Facebook Page, or even you!

Reachlocal recently published the following infographic on the different types of social media fans that you’ll find online.

According to Reachlocal, there are the seven types of fans that you’ll likely encounter.

The seven most popular types of social media fans are:

  • The quiet follower
  • The casual listener
  • The deal seeker
  • The unhappy customer
  • The ranter
  • The cheerleader
  • The loyal fan

To find out which kind of social media fan you are, check out the infographic below.

7 types of social media fans Continue reading 7 types of social media fans and making the most of them [Infographic]

Facebook signs for your business [Download] – Christiankonline.com

If I could offer one piece of advice to business owners about social media it’s this. If you have a Facebook Page, make sure you advertise that you’re on Facebook.  Don’t assume customers know you are on Facebook.  A great free way to do this is with Facebook signs.

Advertise your Facebook Page with Facebook signs

Why you need Facebook signs for your business: 

Continue reading Facebook signs for your business [Download] – Christiankonline.com

Your best asset for your business

Your biggest asset as a business isn’t the amount of money you have in the bank, the fact that you think you have the best products in the world, or even your snazzy logo. What really matters? Customers. Without them, your business doesn’t exist.

So that’s why the other evening, I was shocked when I called a bookstore (they sell a tablet that rhymes with book) to ask about their price-matching policy.  After a few awkward minutes, instead of receiving an answer to my question, I was directed to purchase some of the products that I wanted from them and to order my other books from another store because it cost less.  Logically, this makes sense, but as a customer wanting to make a purchase, I was left feeling unfulfilled.

Needless to say, I went to one of their competitors and they lost a customer.

At a time when competition has gotten more fierce, it is important to remember that customers come in all different shapes. They’re shoppers, blog readers,and most importantly, influencers, so that’s why it is important to treat them right.  So how can you keep customers around? Below are 5 ways to keep customers coming back for more.

Continue reading Your best asset for your business